Policies

Gemological certification.

Per your request, we can provide or order diagnostic conclusion from an independent gemological specialist for a Fee.

For more details about certificates, please e-mail us at support@globalgemsshops.com

Return Policy 

Your satisfaction is very important to us. If for any reason you are unhappy with your purchase, we do not accept returns, except the situation when you have received a damaged product and you have sent us a photo of it within 15 calendar days from the invoice date. It must have its original packaging. In case that your item came damaged, A possible refund of 80% or exchange of the item will be issued minus any shipping costs.Depending on where you live, and If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 Gift Cards and Gift Bags are not returnable. To complete your return, we require a receipt or proof of purchase.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@globalgemsshops.com

Gifts and Gift Arrangements

When making a gift purchase, make sure that the item was marked as a gift purchase and it has the exact shipping address.  You will be able to choose different gift arrangements and “Special, Meaningful” Card to accompany your special purchase.     

Return Address

Please mail your Return product to:

Global Gems Shopsl – Return Processing
8114 Woodland Lane, Alpharetta, GA 30009
support@globalgemsshops.com